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FAQs

We should always question things in life. Sometimes that might mean quizzing us! But before you send that email, check our frequently asked questions below – hopefully we have already answered what you need to know.

FAQs

I have an issue with my order, what should I do?

I haven't received my order, what should I do?

How do I track my order?

Are your payments secure?

How does delivery work?

Do you ship outside of mainland UK?

How is your impact data calculated?

How do you make sure your products are sustainable?

How do I know if a brand on Canopey is trustworthy?

I'd like to learn more about sustainability, what should I do?

Do you offset your emissions?

I know of a great sustainable brand, can you get them on Canopey?